Nothing is more important to us than the health and safety of our family, our employees and our customers. During this unprecedented time of uncertainty around the globe, we are assessing the best way to operate our business and supply products to our customers (particularly Anxiety Relief) safely and without creating more unnecessary noise in your inbox and social media. We’re figuring it out as we go, as any business owner that is honest will tell you right now.
Something that we have decided to do, and are launching today, is safe, same-day, no-contact delivery to select areas in Southern California. We’re seeing an increase in orders requesting Rush Shipping, and we realized it seemed silly to go through the effort and time of mailing something to people nearby our facility when we could deliver it to them. The only problem with doing that, of course, is that we don’t have delivery vehicles or employees currently doing this since it wasn’t in our original plan, so we had to put together what we could with what we have.
We are happy to report that Nick W., who many of you know through interactions with customer service, will be making deliveries moving forward. Nick will be wearing an N95 mask, nitrile gloves and delivering your packages directly to your door or a place of your choosing. Although it’s fine to tip if you feel the service is extraordinary, we ask that you do so without contact closer than 6 feet / 2 meters. Since we don’t have a traditional delivery van, Nick will show up in a thoroughly sanitized BMW sedan with Hello Blue CBD logos on the front doors. We share this since you may be as security and privacy conscious as we are, and you want to know who will be coming to your address.
The delivery area is shown on this map. It may expand in the future, but for now we want to be sure we can service everybody who requests delivery service. At checkout, if delivery is available in your zip code, you will see the option to select it. If it is not available in your area, the option will not appear. We still have Rush Shipping and Free Shipping available in all areas of the United States, including our delivery area. We are going to adjust hours and delivery area as we learn what works best, for right now orders placed by 1pm PST will be eligible for same-day delivery. If you place your order after 1pm, it may be delivered the following morning. Either way, it will still be much faster than mailing it.
We do charge for delivery service, and please understand that we need to do so to offset costs. We are a small, self-funded business, and though we will weather this storm that affects us all, we need to try to cover our expenses as best we are able. We are doing our best to contribute to the human cosmopolis any way we can, and we recently found a way to help with something else: producing and distributing hand sanitizer. We’re not a big company like the national breweries that are pivoting to this, but we will do what we can, and will include a 1oz bottle for free with every order, delivered or shipped. More details to come in a separate post.
If you have any questions or comments about this new service, please feel free to contact us here. Thank you very much for your business, and please follow CDC guidelines and do your best to stay healthy during this time. We’re all in this together.
Matt Singley and Cristina Chapman, Co-Founders